Harris County Launches A Digital Access Call Center For Aldine ISD Families

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Harris County has created a special Digital Access Call Center for Aldine ISD students and families. Are you having problems accessing online learning or completing schoolwork in a digital environment? Aldine ISD and Harris County would like to hear from you. 

Students and families can utilize the after-hours call center to log any issue related to online learning. Below are some issues families can log:

• Slow internet or unstable connection speeds in your area
• Affordability of internet connection
• Affordability of devices needed for virtual learning (Chromebooks, laptops, iPads)
• Aldine ISD provided hardware/Chromebooks
• Logging into Aldine ISD sites  
• Uploading homework
• Navigating the learning platform, Schoology
• Identifying appropriate digital resources
• Parent or guardian has fallen ill, child is unable to participate in online learning
• Older siblings are taking care of younger siblings, child is unable to participate in online learning
• Child has a disability or impairment that is making online learning difficult or not possible

Harris County Digital Access Call Center Number and Hours:

Call Center number: (281) 885-1374

• Weekdays: 5 to 9 p.m.
• Saturdays: 10 a.m. to 2 p.m.

During regular business hours, please call the Aldine ISD Help Desk at (281) 985-6263  or complete the online help ticket request on AldineLearns.com.